Extremely slow downloads from our SMA hosted in KACE Cloud
Hi there -
We've been having an issue with our SMA, that is hosted in KACE's cloud (through NTT Data) that we have not been able to get a resolution for on multiple tickets through KACE.
In a nutshell, any software, MI's or scripts, is taking about 10 times longer than it should to download from the SMA to the device. It is so slow that MI's with larger files time out multiple times. Our patching schedules frequently fail with errors, unless i pre seed the patches to machines a day or two before the patch schedule runs.
The problem has become much worse since we were migrated to a new data center mid October.
Has anyone else had similar issues? It happens if we logon to the webui, from any machine on any network (bypassing our security software, firewalls, etc) as a possible source.
Its bad enough that we are starting to have discussions about moving to another product as a result internally. I figure its worth asking here as kace has not helped at all with this issue.
Answers (1)
Get in touch with NTT maybe via Quest support, my guess is they need to turn up the resources for your instance so that it runs at the right speed.
Experience tells me that happens and experience also tells me you need to ask, it is not something that is monitored by NTT or done as a matter of course.
-Felipe - lezotho 3 months ago